Complete your application
Tell us what you need and complete the online questionnaire. Upload the identification and supporting evidence requested for your chosen service.
What your letter includes
- Clinical review by a registered UK healthcare professional
- A signed digital letter on professional letterhead
- QR verification for your employer or organisation
- Secure digital delivery after clinical review
What we’ll ask you for
- Photo identification to verify who the letter is for
- The date your illness or circumstances began
- Your symptoms and a short 30-second video where relevant
- Whether the problem is ongoing or has resolved
Eligibility comes first.
A letter is issued only if clinically suitable. If your request is declined on clinical grounds, you receive a full refund.
What we can't provide
We do not issue letters for Home Office or immigration matters, benefit claims, court appearances, jury service or workplace tribunals. Please do not order for these purposes.
How it works
Clinical review
A registered UK healthcare professional assesses your application within their scope of practice. They may request more information and will decide whether a letter is clinically suitable.
Receive your letter
If approved, receive your signed digital letter with QR verification. Check the delivery options for your chosen service before ordering.
Questions, answered
Who reviews my application?
Your application is reviewed individually by a registered UK healthcare professional. This may be a doctor, pharmacist or another appropriately qualified practitioner, depending on the service, your needs and availability. Practitioners are registered with their relevant professional regulator, such as the General Medical Council or General Pharmaceutical Council. They work within their scope of practice and may decline a request if an online assessment or the requested letter is not appropriate.
What should I check before ordering?
Check your university or college’s evidence requirements and submission deadline. Tell the reviewing healthcare professional which absence, exam or assessment the letter relates to.
Will my university or college accept the letter?
Acceptance depends on your university or college. A signed, QR-verifiable letter does not guarantee acceptance. Before ordering, check their requirements for the issuing professional, wording and supporting evidence.
What if my request is declined?
You receive a full refund if the reviewing healthcare professional decides that issuing a letter would not be clinically suitable.
When will I receive my letter?
Check the delivery options above for your chosen service. If a delivery window is not listed, contact Home2Lab before ordering for a deadline. A letter is issued only after clinical review.
What customers say
Student Sickness Letter (Mitigating Circumstances)£44.00